Returns Policy

At Wik Sports, we strive to ensure your satisfaction with our products. If for any reason you are not satisfied with your purchase, you may return the item(s) within 14 days of placing your order.

Return Process:

1. Contact Us: Before returning any item, please email us at contact@wik-sports.com to receive confirmation that your product is eligible for return.

2. Return Costs: All return shipping costs must be borne by the customer. Any costs incurred in returning a product are the responsibility of the customer.

Eligibility for Refund or Exchange:

To be eligible for a refund or exchange, the returned items must meet the following criteria:

• Unworn

• Unmarked

• Undamaged

• In their original packaging

• Complete with tags

• In a resalable condition

Inspection and Approval:

Wik Sports reserves the right to inspect the returned product before approving a refund or exchange. We will notify you once the returned product has been received and inspected. If the item meets the return criteria, we will process your refund or exchange.

Last Updated: 21/06/24

These Terms of Sale (“Terms”) govern the sale of products (“Products”) by Wik Sports (“we”, “us”, or “our”) to you (“Customer” or “you”) through our website https://www.wik-sports.com (“Website”). By placing an order for Products on our Website, you agree to be bound by these Terms.

1. Orders

1.1. Order Acceptance: All orders are subject to acceptance by us. We reserve the right to reject any order for any reason.

1.2. Order Confirmation: Once your order is placed, you will receive an order confirmation email. This email confirms that we have received your order but does not signify acceptance of your order.

1.3. Availability: All Products are subject to availability. If a Product is not available, we will notify you and provide options for substitution or cancellation.

2. Pricing and Payment

2.1. Pricing: All prices are listed in AED and are subject to change without notice. Prices may not include applicable taxes, shipping, and handling fees, which will be added to your total order amount.

2.2. Payment: Payment must be made at the time of order, with the exception of cash on delivery. By providing payment information, you represent and warrant that you are authorized to use the payment method provided.

3. Shipping and Delivery

3.1. Shipping: We offer shipping worldwide. Shipping costs and delivery times vary based on the shipping method and destination.

3.2. Delivery: Estimated delivery times are provided for reference only and are not guaranteed. We are not responsible for any delays in delivery caused by third-party carriers or other factors beyond our control.

4. Returns and Exchanges

4.1. Returns: We accept returns of Products within 14 days of your order. To be eligible for a return, Products must be unused, in their original packaging, including tags, and accompanied by proof of purchase. We are not responsible for any costs involved in returning a product.

4.2. Exchanges: If you wish to exchange a Product, please contact us within 14 days of your order. Exchanges are subject to Product availability.

4.3. Refunds: Refunds will be issued to the original payment method within 14 working days of receiving the returned Product, providing the products are eligible for a refund.

5. Warranties and Disclaimers

5.1. Product Disclaimer: All Products are provided “as is” and “as available” without any express warranties. While we strive to provide high-quality products, we do not make any guarantees, express or implied, regarding the merchantability, fitness for a particular purpose, or non-infringement of our Products.

5.2. Disclaimer: Except as expressly provided in these Terms, we make no other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose.

6. Limitation of Liability

To the maximum extent permitted by law, our liability for any claim arising out of or relating to these Terms or the sale of Products shall not exceed the amount paid by you for the Products in question. We shall not be liable for any indirect, incidental, special, or consequential damages.

7. Governing Law

These Terms and any disputes arising out of or related to these Terms or the sale of Products shall be governed by the laws of the United Arab Emirates, without regard to its conflict of laws principles.

8. Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our Website. Your continued use of the Website or purchase of Products after any such changes constitutes your acceptance of the new Terms.

Last Updated: 21/06/24

At Wik Sports, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [website URL], purchase our products, or otherwise engage with our services.

1. Information We Collect

We may collect personal information from you in a variety of ways, including when you visit our site, place an order, subscribe to our newsletter, fill out a form, or interact with us in other ways. The types of personal information we may collect include:

- Name
- Contact information (email address, phone number)
- Shipping and billing address
- Account details (username, password)

2. How We Use Your Information

We use the information we collect for various purposes, including to:

- Process your orders and transactions
- Provide and manage your access to our website and services
- Communicate with you, including sending order confirmations, updates, and promotional materials
- Improve our website, products, and services
- Respond to your inquiries and provide customer support
- Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to others. We may share your information with third parties who perform services on our behalf, such as payment processors, shipping companies, and email service providers. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.

4. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

- Access the personal information we hold about you
- Request the correction of inaccurate or incomplete information
- Request the deletion of your personal information
- Object to the processing of your personal information
- Request the restriction of processing your personal information
- Request the transfer of your personal information to another party
- Withdraw your consent to our processing of your personal information

To exercise any of these rights, please contact us using the contact details provided below.

5. Data Security

We take the security of your personal information seriously and use appropriate technical and organizational measures to protect it from unauthorized access, loss, misuse, or alteration.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze site usage, and assist in our marketing efforts. You can control the use of cookies through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.